Support Technician

Cambridge, MA - Full Time

We are looking for energetic and self-motivated individuals with good personal skills to join a best in class technical support team. Ideal candidates must possess a strong technical aptitude and broad knowledge of music technology.



Responsibilities:
Provide all aspects of day-to-day customer Technical Support -- answering incoming telephone calls and responding to online support tickets.
Logging all calls into the Technical Support database.
Generate repair orders and verification of issues of returned devices for repair.
Test and verification of customer reported issues, and escalate to Technical Support team lead when necessary.

Skills Required:
In depth knowledge of Apple macOS and Microsoft Windows Operating Systems.
Proficiency with audio software and audio production on the macOS and Windows platforms.
Strong interpersonal and verbal skills with an ability to explain issues and solutions to all levels of technical/non-technical personnel.
Very strong written skills showing the ability to convey technical details accurately in a well structured manner.
Ability to effectively prioritize and execute tasks in a high-pressure environment.

This is a full-time and permanent entry level position with growth potential. Applicants must be available to work from our Cambridge, MA offices. Resume and cover letter required. No phone calls please.