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MOTU.com Frequently Asked Questions

MOTU.com is constantly changing to provide a more integrated and streamlined way to register, upgrade, and seek support for your MOTU products. This page tries to provide solutions to some of the issues visitors ask us about most often.

How do I sign up for a new MOTU.com account?

For access to MOTU.com members-only features, sign up for a free MOTU.com account. Enter your real name and a preferred "user name" for logging into the site, then enter an email address where we can send your signup confirmation. Our web server will immediately send a confirmation email with your temporary password.

Log in with the user name you chose, and the temporary password in your signup confirmation email. You'll be given an opportunity to choose a password that's easier for you to remember--but please choose one that's hard for others to guess. (For tips on choosing a secure password, see http://www.alw.nih.gov/Security/Docs/passwd.html.)

I signed up for a new MOTU.com account, but never got an email with my password in it.

Do you have an anti-spam program or filter in place, or does your ISP filter your email? Over 95% of the MOTU.com visitors who report this problem later find that the signup notification email got caught in their anti-spam filter.

To prevent this problem in the future, please be sure to add webguy@motu.com to the "whitelist" on your spam filter, the list of senders who are always allowed to get through. If your ISP runs your anti-spam system, you may have to ask your ISP to do this.

Also note that the domain uol.com.br appears to be unable to receive email from any motu.com email address. If using a uol.com.br email address to join our website you will likely not be able to receive your password.

I registered a MOTU product, and I don't know my MOTU.com user name and password.

Registering a MOTU product does not automatically provide you with an account at MOTU.com. For access to MOTU.com members-only features, sign up for a free MOTU.com account.

I know I've registered MOTU products in the past, but when I log in now I don't see any products listed on my "My Registrations" page.

This is very likely because your login name has not yet been linked to your registrations. You can make this link by following the instructions shown on your "My Registrations" page or by sending further information to MOTU Customer Service via this form.

I signed up for a MOTU.com account a long time ago, and I don't remember my user name or password.

MOTU.com is an information and services resource that has been online since October 1, 2004. If you have not signed up for an account at MOTU.com after October 1, 2004, you do not have an account at MOTU.com. This is unrelated to any products you may have registered in the past via mail or phone. To access members-only features at MOTU.com, sign up for a free MOTU.com account.

I signed up for a MOTU.com account on this web site (after October 1, 2004), and I don't remember my password.

If you signed up for a MOTU.com account at this web site after October 1, 2004 and you know your MOTU.com user name, you can have your password emailed to you.

If you signed up for a MOTU.com account at this web site you don't remember your MOTU.com user name, please fill out this form for further assistance.

I need a software update and I can't find the Downloads library.

You can find downloads on our new web site by clicking on Downloads in the navigation bar across the top of the page. This will take you to the downloads index. A MOTU.com account is required to access the downloads index.

I can't find the page I'm looking for on MOTU.com.

The organization of our web site changed when we launched MOTU.com in the Fall of 2004. If you saved an old link as a "favorite" or "bookmark," the link may have moved or may longer be active. If you can not find the previous page on MOTU.com, try using our search form to search for the document by keyword, title, or even related MOTU product.

Can I use my motunation.com user name and password to access MOTU.com members-only features?

The motunation.com bulletin board (http://www.motunation.com) is a discussion forum web site for users of MOTU hardware and software. While an excellent resource, motunation.com has no official connection with MOTU.

Your motunation.com user name and password do not work at MOTU.com. For access to MOTU.com members-only features, sign up for a free MOTU.com account.