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Is my MOTU interface USB 3.0 compatible?

Yes. Using the latest version of the Universal Audio Installer for Mac or Windows, (found on our Downloads Page), you will be able to establish connection with your system via a USB 3.0 connection.

If you are experiencing issues with Windows 7, there may be an issue with your USB chipset. Windows 7, (and previous versions of Windows) is not inherently compatible with USB 3.0. For USB 3.0 connectivity, check with the manufacturer of your USB controller and update the USB chipset drivers for USB 3.0 operation.

To determine which USB ports are USB 3.0, open the Device Manager and look for the "Universal Serial Bus Controllers" category. USB 3.0 devices are commonly (but not always) identified by "USB 3.0", "XHCI", or "SuperSpeed". Check with the manufacturer of your USB 3.0 controller to confirm how their device is labeled in the Device Manager.

Note: Identification can be done by looking at the physical USB port itself; USB 3.0 ports generally have Blue connectors, or are labeled "SS" for SuperSpeed on its exterior.

If you still have issues, consider entering your system's BIOS and disabling USB 3.0 operation to avoid USB 3 compatibility issues with Windows 7. In doing so, your USB 3.0 ports will operate at a USB 2.0 speed, as all versions of USB are backwards compatible. Consult your motherboard or system's manufacturer for instructions on BIOS updates.

Windows 8 natively supports USB 3.0 operation. If you have issues running a MOTU device via USB 3.0 on Windows 8, confirm your USB 3.0 drivers are updated from the manufacturer's Web site. Updating to Windows 8 will alleviate any unresolved Windows 7/USB 3.0 issues.

On Mac OS X, USB 3.0 is supported on Macs running OS X 10.7.5 or later. Be sure you are running OS X 10.7.5, or the latest version of Mountain Lion (OS X 10.8.5) or Mavericks (OS X 10.9.x). If you are experiencing issues with a MOTU MIDI interface connected to Mac OS X via a USB 3.0 connection, test the problematic interface with a powered USB 2.0 hub connected to your computer's on board USB 3.0 port.