Download Navigation
Home | Support | Tech Notes | MOTU Repair Policy
Document Actions

MOTU Repair Policy

All defective units must be shipped to MOTU before a replacement can be issued. Customers are responsible for shipping their defective unit to MOTU first.

If the unit was purchased new within the last two years, it is covered by our warranty. If this is the case, please email the original purchase invoice to the technician you speak with. For warranty repairs/replacements customers are responsible for shipping costs to MOTU, and MOTU will pay return shipping to customers. Defective units must be shipped within 30 days of receiving an RMA number. If the unit is not shipped within 30 days, you must be issued a new RMA number. If necessary, please contact our Support department to receive a new RMA number. Your interface must still be within the two year warranty period at the time of requesting a replacement.

MOTU honors all products for a warranty period of 24 months. The term of this warranty begins on the date of purchase from an authorized MOTU reseller. This warranty is enforceable only by the original retail purchaser. To view the full hardware warranty, click here.