My computer does not see my MOTU FireWire interface
- Make sure the most current FireWire driver is installed; the latest drivers are available on our downloads page
- For Macs, is the device seen by the System Profiler?
- Disconnect all other FireWire devices.
- Try connecting the unit to a different FireWire port on the computer.
- Try using the second FireWire port on the back of the unit (note: the original 828 does not have a second FireWire port).
- Test the FireWire ports on the computer by using another FireWire device (such as an external hard drive, FireWire CD burner, or another FireWire audio interface).
- Try using another FireWire cable.
- Try installing the unit on another computer, making sure to install the proper drivers first. The computer can be a laptop or desktop, Mac or PC.
- Does the unit work when it is not connected to the computer? (note: the original 828/896 do not have a standalone mode)
- For PCs, make sure you are using a FireWire card with a Texas Instrument (TI) or Lucent chip set
